TERMS AND CONDITIONS

SIX EYES PRODUCTIONS LIMITED

TERMS & CONDITIONS

Version: 1.0

Effective Date: 01/04/2025

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1. OVERVIEW

These Terms & Conditions apply to all services provided by Six Eyes Productions Limited ("Six Eyes", "we", "us"). By engaging Six Eyes, the client ("Client", "you") agrees to the terms outlined below, unless otherwise agreed in writing.

All project-specific details, including scope, deliverables, timelines, and fees, will be defined within an accompanying quotation or proposal ("Project Agreement").

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2. SCOPE OF SERVICES  

Six Eyes will provide services as outlined in the agreed Project Agreement (quotation or proposal). Any work requested outside of this scope will be discussed and approved prior to commencement and may incur additional fees.

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3. FEES & PAYMENT TERMS  

* Fees are as outlined in the Project Agreement.

Unless otherwise agreed, invoices are payable within *30 days** of issue.

* Six Eyes may request a deposit prior to commencing work (typically 25–50% of the total project fee), particularly for projects involving scheduled filming, third-party bookings, or significant pre-production. Any deposit requirements will be confirmed within the Project Agreement.

* Late payments may be subject to statutory interest in accordance with UK legislation.

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4. CANCELLATIONS & RESCHEDULING  

Where a project includes scheduled filming:

* Cancellations or rescheduling with more than 7 days’ notice will not incur a fee (unless costs have already been incurred).

* Cancellations within 3–7 days may incur up to 50% of the agreed filming fee.

* Cancellations within 48 hours may incur up to 100% of the agreed filming fee.

Any non-recoverable costs (e.g. crew, equipment hire, travel) will be chargeable where applicable.

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5. CLIENT RESPONSIBILITIES  

The Client agrees to:

* Fulfil all responsibilities and requirements as outlined within the Project Agreement.

* Provide timely access to locations, contributors, and relevant personnel where these are under the Client’s control, and cooperate in facilitating access where locations or contributors are arranged by Six Eyes or third parties.

* Supply all required assets (e.g. branding, copy, references) where applicable.

* Provide feedback and approvals within reasonable timeframes.

Delays in these areas may impact delivery timelines and may result in additional costs where applicable, including any adjustments or additional requirements agreed within the Project Agreement.

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6. REVISIONS & APPROVAL  

The number of revision rounds included will be outlined in the Project Agreement.

* Additional revisions beyond this may be chargeable.

* Where approval is required, the Client should review deliverables within a reasonable period. If no feedback is received within 30 days of delivery, Six Eyes Productions may consider the relevant stage of the project accepted for the purposes of progressing or closing the project.

* Once final approval is provided, the project is considered complete.

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7. INTELLECTUAL PROPERTY & USAGE RIGHTS  

* Six Eyes retains ownership of all original footage, project files, and intellectual property unless otherwise agreed in writing.

* The Client is granted a licence to use the final delivered content as defined in the Project Agreement.

* Usage beyond the agreed scope may require additional licensing.

* Access to raw footage or project files is not included unless agreed separately and may be provided under a separate licence at an additional cost, subject to agreement within the Project Agreement.

*Where AI-assisted tools are used during the creative process, Six Eyes remains responsible for the final creative output delivered to the Client.

*Where a project includes website design or development, ownership of the completed website and all client-specific content transfers to the Client upon payment of all outstanding invoices. Six Eyes Productions retains ownership of any pre-existing tools, systems, templates, components, workflows or methodologies developed independently of the project.

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8. PORTFOLIO & PROMOTION  

Six Eyes reserves the right to use completed work for portfolio, promotional, and marketing purposes, unless confidentiality is agreed in advance.

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9. THIRD-PARTY PLATFORMS AND SERVICES

*Six Eyes selects reputable third-party providers where appropriate.

*Ownership of third-party services remains with their respective providers.

*Whilst Six Eyes will take reasonable care when selecting and configuring third-party platforms, we cannot accept responsibility for outages, pricing changes, discontinued services or changes made by those providers that are beyond our reasonable control.

*If a third-party platform ceases trading or materially changes its offering, Six Eyes will provide reasonable assistance in migrating to an alternative platform, but any migration work will be treated as a separate project unless otherwise agreed.

*Clients remain responsible for ongoing third-party subscription fees unless explicitly included within a support agreement.

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10. WEBSITE SERVICES

*Where a project includes website development:

*The Client is responsible for maintaining any third-party subscriptions required to operate the website unless these are explicitly included within an ongoing support agreement.

*Six Eyes will configure the website using agreed third-party platforms appropriate for the project.

*Following website handover or launch (whichever occurs first), the Client becomes responsible, the Client is responsible for any content published directly to the website unless Six Eyes has been engaged to provide ongoing website management.

*Six Eyes cannot guarantee compatibility with future browser versions, operating systems or third-party integrations released after the website has been delivered, although reasonable assistance can be provided where required.

*Requests for additional functionality or significant changes after approval may be treated as additional work.

*The Client is responsible for maintaining appropriate backups of any content they publish directly unless this forms part of an agreed support arrangement.

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11. LIABILITY  

* Six Eyes will carry out all services with reasonable skill and care.

* Our liability is limited to the total value of the Project Agreement.

* Six Eyes is not liable for indirect or consequential losses.

* Nothing in these Terms makes Six Eyes Productions responsible for the performance, availability or continued operation of third-party platforms or services beyond our reasonable control.

* Six Eyes maintains appropriate public liability insurance for its operations and will provide evidence upon reasonable request.

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12. ONGOING SUPPORT

* Where Six Eyes provides ongoing support or creative partnership services, work will be carried out in accordance with the scope and commercial arrangements defined within the relevant Project Agreement.

* Monthly creative allowances or support agreements represent a maximum level of included work for the relevant period and do not constitute a guaranteed allocation of time unless otherwise agreed.

* Additional work beyond the agreed allowance will always be discussed and approved before being undertaken.

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13. FORCE MAJEURE  

Six Eyes will not be held liable for delays or failure to deliver services due to circumstances beyond our control, including but not limited to:

* Severe weather

* Illness

* Equipment failure

* Access restrictions

In such cases, we will work collaboratively with the Client to find a suitable resolution.

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14. DATA PROTECTION  

Six Eyes will handle all client data responsibly and in accordance with applicable UK data protection laws. Further details are set out in our Privacy Notice.

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15. GOVERNING LAW  

These Terms & Conditions are governed by the laws of England and Wales.

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16. ACCEPTANCE  

By accepting a quotation (Project Agreement) or otherwise engaging Six Eyes Productions Limited, the Client agrees to these Terms & Conditions.